Frequently Asked Questions

Mayflower is restricted to individuals of legal age who are residents of jurisdictions where the use of Mayflower and its games is not prohibited by law.

Mayflower Casino offers nearly 100 state-of-the-art games, including; Slots, Roulette, Video Poker, Blackjack, Keno and Video Slots- We are constantly releasing and developing new games.

In order to play at Mayflower Casino you must first download and run our software. You can easily do this by clicking on the "Download Software" button on our main page to download and install the casino software.

The main casino software download is compressed to 384 KB, which takes less than a minute to download using a standard broadband connection. Once this has been installed and run, the individual games are downloaded in the background while you play. The graphics are beautifully rendered and are intended to create the atmosphere of a real casino and give you a sense of actually being in the player’s seat. Also, since the graphics and games modules are already installed on your computer, only small packets of data are transferred between your computer and our servers.

Ourcasino software’s minimum requirements are: Pentium III 600Mhz, 8 MB of hard disk space, 256 MB of RAM with either Windows 2000, XP or Vista operating systems. Internet Explorer: 6.0 or higher. Flash ActiveX: 9.0 or higher. For the most enjoyable gaming experience set your screen resolution to 1024X768 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 1152X720, you might consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.

The bonus is entered automatically after your deposit is approved. Please visit the cashier section in the casino software or contact our customer service to view current bonuses.

In every game there is an internal Timer that will expire if no action takes place. This is a security feature which protects your game.

In order to claim a bonus, you are asked to wager (place bets) your deposit and bonus 20 times before being able to cash out.

Example: You deposited $100, redeemed a 100% bonus and received $100, this means that your wagering requirements will be: $100 + $100x20 = $4000. This does not mean that you need to deposit a total nor win $4000. What it means is that the total amount of the bets placed should be $4000. This translates to that if you were playing slots and betting $1 per spin, you will need to spin 4000 times in order to complete your bonus’s wager requirements.

Press on the game icons here on the website to view game rules. This will give you detailed instructions and explanations for each game.

All of the games have a "Clear Bets" button that will remove any chips you have placed.

In order to withdraw a bonus, you need to meet the associated bonuses wagering requirement. In the case that you have not fulfilled the wagering requirements, nor have played on the games permitted by the bonus terms, you will not be allowed to make a withdrawal. Make sure to fully read the “Conditions” of the bonus coupon in order to avoid disappointment when you find out your winnings are not valid.

No, you may not have 2 accounts on the same computer, nor may you use the same credit card on 2 different accounts. This is done in order to prevent fraud. If you need to open an additional account, please contact our customer support, they will be happy to help you with your questions.

Please check that your username and password are entered exactly as registered. Our software is case sensitive, so check if your CAPS lock is on. If you are absolutely sure that the correct username and password were entered and you still cannot log in, please contact our customer support, they will happily assist you.

Please visit the Cashier in the Mayflower lobby. There you will find the option to play for fun money or Real Money.

Your Email provider may be blocking email messages coming in from malicious sites so effectively that messages from Mayflower accidentally got screened and blocked during this process. These mostly include the following: Comcast, Yahoo, Hotmail, MSN, AOL and Verizon. Please check your Junk Mail, and if there are still no Mayflower emails being received, contact Customer Support as well as your Email provider.

As anyone with a computer can vouch, software can malfunction at times. Unfortunately although we developed extremely stable software, it may still crash or freeze. This usually happens due to either a random error or because the players computer performed an error. We at Mayflower have gone one step ahead and installed a safety feature which not only records your games (so we know the exact amount and situation you were in), but also retains your account balance at the moment of the software crash. Please take in consideration that the balance may be a bit different because the round you played in may have ended without your seeing it, either as a win or a loss.

The Progressive jackpot is a jackpot that continually grows until it is won. To win the progressive jackpot, you need to play in a game that is part of the progressive jackpot pot, no matter the amount of the bet or which game you are playing. Once someone has won the progressive jackpot, it will start to build up again.

In the case that you are suddenly disconnected from your computer, our software is specifically designed to cope with such incidents so our players will be fully protected from an unjustifiable loss. This has been done while fully eliminating the possibility of system abuse and/or intentional disconnections.

Our software’s payout percentages are calculated by a sophisticated random number generator that is strictly tested and uses highly complex algorithms. This guarantees that our games payouts are honest and fair.

Mayflower implements the most robust security measures available, including a sophisticated Firewall and RSA encryption, to make sure that delicate information remains 100% secure with us. To learn more about the Mayflower security measures, please visit the Security & Privacy page.

Deposits made using Credit cards and NETELLER are usually added to your balance straight away.
 
Wire Transfer deposits usually take 3-5 business days to arrive at our bank. Your account will be credited upon our bank`s receipt of the transfer.
 
If, for any reason, your request has not been approved after the time periods specified above, please contact us at: support@mayflowercasino.com.

In order to make a deposit, first register as a User by clicking on "Create User" in the Casino Software, and open an account.

Once you have a Username and Password you are ready to deposit money into your account and increase your balance.

Once you are in the "Lobby" press on "Cashier" in the left corner of the screen.

Select your preferred deposit method.

At Mayflower Casino we use the latest encryption and protection methods, to assure that your monetary actions and information are completely secure. Submitting credit card information and performing money transfer actions are as safe as performing them from your local bank branch.

Simply click on “Withdrawal” at the cashier, choose the appropriate method and fill out the form.

Current withdrawal methods: 

UsemyWallet (Quick Tender)

There is unlimited amount you can cash out
Withdrawal requests can be at status “pending” for us to 4 days
Processing can take up to 1 day
Money in your account – up to 6 days

eWalletexpress

There is unlimited amount you can cash out
Withdrawal requests can be at status “pending” for us to 4 days
Processing can take up to 1 day
Money in your account – up to 6 days

Other withdrawal methods available for NON US players:   

NETELLER

There is unlimited amount you can cash out
Withdrawal requests can be at status “pending” for us to 4 days
Processing can take up to 1 day
Money in your account – up to 6 days
 
Eco Card

There is unlimited amount you can cash out
Withdrawal requests can be at status “pending” for us to 4 days
Processing can take up to 1 day
Money in your account – up to 6 days
 
There is no limit to the amount a player can withdraw but there is a maximum amount that can be withdrawn in one week. For any withdrawal higher than $1500, an amount of $1500 will be paid to you once a week, upon your withdrawal request, until the full amount of your withdrawal request is paid. The same policy applies also to withdrawals of progressive jackpots.

Please bear in mind that while a player withdrawal request is being processed its status will be “Pending”. While we are processing your request the player can cancel his/ her request and all funds will be transferred back to the players account. The player can then continue playing without the need to deposit again.

You do not have to withdraw you winnings at the end of each session. The secure server of our casino saves your account balance each time you log off the casino; the moment you log on again, you're account balance will be immediately available. When withdrawing from your casino account, you may have to provide ID documentation such as copies of credit cards, utility bills or driver's license. The possible request for documentation is done in the interest of shielding casino players from fraud and theft.

Due to Credit Card's regulations we are not permitted to return funds to your Credit Card account. Cash Outs will be returned via one of our other payment methods which support withdrawals as mentioned above. Contact support@mayflowercasino.com for more information.

Important information:

All days, are business days (Not including Weekends and Holidays).
All wagering requirements must be fulfilled before players are eligible to cash out any winnings.
We reserve the right to withhold any withdrawal greater than the player's original deposit if the bonus and/or the deposits are played in any of the excluded games, mentioned in the Terms & Conditions section of each bonus.

Withdrawal requests are processed within 5 business days. You will be notified by email when your withdrawal request is approved. You will be notified by email if your withdrawal request has been rejected.
 
Check requests take up to 4 weeks to arrive, since they are sent from abroad. Wire Transfer requests usually take between 5 and 10 business days until the sum you requested is in your bank account. NETELLER requests that have been approved take no more than a few hours.
 
If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at: support@mayflowercasino.com.

Mayflower Casino`s secure online credit card system is fast, user friendly, and completely secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (SecureSocket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password.

Deposits made using Credit cards, NETELLER, and Money bookers are usually added to your balance within seconds. If your deposit was rejected you will receive a corresponding message in your browser. If you are experiencing further problems or if you are not receiving an error message, please contact our support staff at: support@mayflowercasino.com.

We cannot give you information on taxes and it is your responsibility to research laws in your jurisdiction.